Terms & Conditions
Disclaimer
For food allergies, Wheat, Gluten, Dairy, and Nuts etc. At love cake we bake all of our products in the Rozel Bay Tea Room kitchen and we take all of the necessary precautions to prevent cross contamination, however, this cannot be 100% guaranteed. We refuse to take any responsibility for cakes delivered to other establishments e.g. restaurants or personal residences. It is your responsibility to inform the staff at other establishments about allergies and potential cross contamination.
Website Terms & Conditions
Rozel Bay Tea Room is in the business of producing great food, but that still means we have to get the legal bits right.
So here are our terms and the legal stuff which will apply if you are using this site and/or placing an order with us. Spend a few moments to read these as well as our Privacy Policy before placing your order.
These terms apply to goods ordered via the internet or by phone. We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.
Use of the website
To register with RozelBayTeaRoom.co.uk and purchase goods from our website. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us of any changes to the information that you provided when registering, by updating your personal details in your account. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
We reserve the right to:- decline a new customer registration or suspend a customer’s account at any time and at our sole discretion to terminate your access to all or part of the services with or without notice and to discontinue the website or services, or any part thereof, at any time, with or without notice.
Product and pricing information
The prices which you must pay for the products that you order are set out on the website at the time you place your order, except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
The prices quoted on this website apply to products sold via this website only. All prices are shown in £ sterling and include GST where applicable. Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was entered onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order.
Please be aware that the product you are buying might be different from the photo you see on the web site colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery, although we make every effort to ensure that they are as accurate as possible.
Placing an order and order acceptance
The order acknowledgement email and order number are our confirmation of your order with us. Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it. all orders must be placed by 12pm for process for delivery the next day please note for bigger orders we need 48 hours’ notice.
Payment process details
PayPal will debit your PayPal account or Credit/Debit Card at the time we receive your order, once we have checked your details are verified and stock is available. Payments via PayPal are secure and completed through their processing gateway out of our website. Once payment is complete, you will be redirected back to our website, there you will be able to view your order confirmation details. You will also receive an email from us to confirm. If you do not receive an email for us or payment is not debited, please contact us
Refunds, cancellations and returns
Because of their perishable nature, our products are non-returnable. However, this does not affect your statutory rights. If you are not completely satisfied with your delivery please call us on 01534 867150 from 9 am to 5pm, Monday to Saturday, quoting your order reference number or alternatively email us at info@lovecake.je in which case we will respond to you within 48 hours.
So that we can resolve any complaints quickly and to our mutual satisfaction, we advise you to make any complaint (by calling 01534 867 150) within one day of the date of delivery or intended delivery of your purchase. We endeavour to ensure that all our products leave our bakery in perfect condition if you have concerns about the quality of your delivery please ensure you take photographs that you are able to send to us.
Only order amendments or cancellations which are given immediately after purchase will be accepted. Orders placed on a day that we do not operate our takeaway service will be cancelled and you will be refunded. To cancel orders, please call 01534 867 150
You are entitled to cancel any payment at any time where fraudulent use has been made of your PayPal, Credit or Debit card by another person not acting on your behalf and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
Website changes and update
in order to keep our website as accurate and as up to date as reasonably possible, it may be necessary, from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum.
Limitations
This website and any software are provided on an “as is” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.
Indemnity
You agree to indemnify and hold Rozel Bay Tea Room harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Rozel Bay Tea Room company website, or from your use or misuse of the website, or the use or misuse by any person for whom you are responsible or from your violation of the terms and conditions.
Governing law
The contract between you and Rozel Bay Tea Room company under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, Jersey law. The Jersey courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.
Registered Office: Rozel Bay Tea Room, La Brecque du Nord, Trinity, JE3 5BN
Company Registration Number: 26635